Operations Lead
Operations Lead
Operations Team
Volunteer
Posted
4 months ago

Role Description:
1. Website Functionality & Content Upload
- Evaluate and manage website performance
- Ensure developer is upholding their contractual commitments
- Respond to and troubleshoot all website issues
- Advise the Board on how to improve the user experience of the website
- Keep up to date with and recommend industry best practices and monitor competitor websites for operational efficiencies
- Act as point of contact with website vendor when needed for additional support
- Be the go-to person to update content on the website and act as lead to oversee a team of volunteers who can also edit core content for the website
- Support PrimeTime teams with uploading website content
2. Email
- Ensure the smooth operation of the Google email platform
- Manage the email allocation for PrimeTime volunteers (starters and leavers)
3. Shared workspace
- Support the Board with use of Google workspace & best housekeeping practice
How does this job interact with other members?
- Board members: support all IT matters that the Board members encounter and innovate and improve on operational standards (e.g. platforms, website, technical processes etc)
- Membership Director: collaborate to ensure the membership database is functioning smoothly
- Treasurer: collaborate to ensure financial transactions on the website are functioning smoothly
- Marketing Director: support Marketing team on changing or uploading content on the website; provide necessary training
Skills required for this position:
- IT experience will be advantageous
- Willingness to learn and support operations infrastructure at PrimeTime
- General business skills
- Problem solving skills
- Knowledge of Glue Up will be advantageous, project management skills
- Excellent organizational skills and knowledge management skills
Typical month’s time commitment: 20 hours
- Trouble shooting on the website, communicating with vendors
- Website content updates