Role Description:

1. Website Functionality & Content Upload

• Evaluate and manage website performance
• Ensure developer is upholding their contractual commitments
• Respond to and troubleshoot all website issues
• Advise the Board on how to improve the user experience of the website
• Keep up to date with and recommend industry best practices and monitor competitor websites for operational efficiencies
• Act as point of contact with website vendor when needed for additional support
• Be the go-to person to update content on the website and act as lead to oversee a team of volunteers who can also edit core content for the website
• Support PrimeTime teams with uploading website content

2. Email

• Ensure the smooth operation of the Google email platform
• Manage the email allocation for PrimeTime volunteers (starters and leavers)

3. Shared workspace

• Support the Board with use of Google workspace & best housekeeping practice

How does this job interact with other members?

• Board members: support all IT matters that the Board members encounter and innovate and improve on operational standards (e.g. platforms, website, technical processes etc)
• Membership Director: collaborate to ensure the membership database is functioning smoothly
• Treasurer: collaborate to ensure financial transactions on the website are functioning smoothly
• Marketing Director: support Marketing team on changing or uploading content on the website; provide necessary training

Skills required for this position:

• IT experience will be advantageous
• Willingness to learn and support operations infrastructure at PrimeTime
• General business skills
• Problem solving skills
• Knowledge of Glue Up will be advantageous, project management skills
• Excellent organizational skills and knowledge management skills

Typical month’s time commitment: 20 hours

• Trouble shooting on the website, communicating with vendors
• Website content updates